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Governance Framework · GF-12

Privacy Policy

How Teravent handles and uses your personal information, your rights in relation to that information, and how to contact us with privacy concerns.

Document ID
GF-12
Effective Date
11 May 2023
Version
1.0
Reviewed By
Data Protection Officer
Next Review
Annual review
Applies To
All users, members
& visitors
Jurisdiction
United Kingdom
India
EU / EEA
GF-12 · v1.0· In Force ·Effective 11 May 2023
🔒 We are committed to protecting your Privacy

Effective 11 May 2023. Welcome to Teravent. The protection of your personal information is very important to us. This Privacy Policy explains how we handle and use your personal information and your rights in relation to that information.

This Privacy Policy applies when you use our services. We offer our users choices about the data we collect, use and share as described in this Privacy Policy, Cookie Policy and in our Terms of Use.

1
Registration
What data we collect on sign-up

To create an account you need to provide your personal data including your Given name, Surname, Email address and Mobile number and a password. If you are running a Carbon Removal Registry project or engaged as a buyer or in the market trade, you should complete the Know-Your-Customer (KYC) information for verifications.

2
Registered Users & Guests
Members and visitors explained

Our registered users ("Members") share their professional identities, engage with their network, publish projects, exchange project information and share relevant project content. Content and data on some of our Services is viewable to non-members ("Visitors"). We use the term "Designated Countries" to refer to countries in the European Union (EU), European Economic Area (EEA), and Switzerland.

3
Users or Businesses
Profile visibility and data control

You have choices about the information on your profile, such as photo, location and other relevant information. Your profile is fully visible to all Members and customers of our Services upon login. Subject to your settings, it can also be visible to others on or off our Services (e.g., Visitors to our Services or users of third-party search engines).

4
Projects
Data collected through project creation

We collect data from you when you create a Project, such as when you fill out a form on our Services. Any information you share through projects will be viewable by it and others who visit those projects.

When we share your information with third parties in connection with the sale of a business, to enforce our Terms or rules, to ensure the safety and security of our users and third parties, to protect our rights and property, or to comply with legal process (including national security or law enforcement requirements), or in other cases if we believe in good faith that disclosure is required by law.

5
Cookies & Similar Technologies
How we use cookies and tracking technologies

We use cookies and similar technologies to collect data (e.g., device IDs) to recognise you and your device(s) on, off and across different services and devices where you have engaged with our Services. We log usage data when you visit or otherwise use our Services, including when you view or click on content or perform a search. We use log-ins, cookies, device information and internet protocol ("IP") addresses to identify you and log your use.

6
How We Use Your Data
Purposes for which we process personal data

How we use your personal data will depend on which Services you use, how you use those Services and the choices you make in your settings. We use the data that we have about you to provide and personalize our Services, including with the help of automated systems and inferences we make, so that our Services can be more relevant and useful to you and others.

7
Stay Connected in the Network
Data used for professional networking

Our Services allow you to stay in touch and up to date with colleagues, partners, clients, and other professional contacts. Subject to user settings, when you connect with other Members, you will be able to search each others' connections in order to exchange opportunities.

8
Communications
How we contact you

We will contact you through email, mobile phone, notifications on our websites or apps, messages to your Teravent messages, and other ways through our Services, including text messages and push notifications. We will send you messages about the availability of our Services, security, or other service-related issues. You may change your communication preferences at any time. Please be aware that you cannot opt out of receiving service messages from us, including security and legal notices.

10
Data Retention
How long we keep your personal data

We generally retain your personal data as long as you keep your account open or as needed to provide you Services. We will retain your information and keep your profile open, unless you close your account. During closure of account, if there are any financial transactions related to your account, these will be retained in our systems without any specific end date. In some cases we choose to retain certain information (e.g., insights about Services use) in a depersonalized or aggregated form.

11
Rights to Access & Control Your Data
Your rights over your personal data

We provide many choices about the collection, use and sharing of your data, from deleting or correcting data you include in your profile and controlling the visibility of your posts and communication controls.

  • Ask us to erase or delete all or some of your personal data (e.g., if it is no longer necessary to provide Services to you).
  • Edit some of your personal data through your account directly.
  • Ask us to change, update or fix your data in certain cases, particularly if it's inaccurate.
  • Ask us to stop using all or some of your personal data (e.g., if we have no legal right to keep using it) or to limit our use of it.
  • Ask us for a copy of your personal data in machine readable form.
12
Account Closure
What happens when you close your account

If you choose to close your Teravent account, your personal and project data will generally stop being visible to others on our Services within 24 hours. We generally delete closed account information within 30 days of account closure, except as noted below.

We retain your personal data even after you have closed your account if reasonably necessary to comply with our legal obligations (including law enforcement requests), meet regulatory requirements, resolve disputes, maintain security, prevent fraud and abuse, enforce our User Agreement, or fulfill your request to "unsubscribe" from further messages from us.

13
Security
How we protect your data

We implement security safeguards designed to protect your data, such as HTTPS. We regularly monitor our systems for possible vulnerabilities and attacks. However, we cannot warrant the security of any information that you send us. There is no guarantee that data may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.

14
European Economic Area Resident Users
Lawful bases for processing (EEA/EU)

The laws in the European Economic Area and some other jurisdictions require a "lawful basis" for collecting and retaining personal information. Our lawful bases include: performing the contract we have with you; legal compliance (e.g., tax laws requiring retention of payment records); and legitimate interests (e.g., using identity and location information to prevent fraud and abuse).

Users in the European Economic Area have the right to obtain confirmation of whether we hold personal data about them, to access such data, and to obtain its correction, update, amendment or deletion in appropriate circumstances. Users in the European Economic Area have the right to opt-out of all of our processing of their personal data for direct marketing purposes. To exercise this right, contact us at contact@teravent.com.

15
Changes to our Privacy Policy
How we notify you of updates

We may review this policy from time to time and any changes will be notified to you by posting an updated version on our website and, where appropriate, by contacting you by email. We recommend you regularly check this page for changes and review this policy.

16
Contact Information
How to reach us
📧 Contact Us

If you have questions or complaints regarding this Policy, please first contact Teravent Limited. You can also reach us at legal@teravent.com. If contacting us does not resolve your complaint, you have more options available under applicable law.